May 16, 2001

Jeff Lewis
America's Auto Choice
13187 Research Blvd.
Austin, Tx 78750

Dear Jeff:

Thank you finding and procuring the automobile I requested in a timely manner. Although the specifications I asked for in a Chevrolet Tahoe were somewhat unique, you used considerable diligence in fulfilling my request.

I have been very pleased with the Tahoe. You have gone above and beyond what I would consider normal customer care. I simply mentioned a couple of things in general conversation and you picked up on those items and told me you would take care of them. (And you did!) I did not intend for you to do those things, but you went beyond my expectations.

As you know my son had bought a Suburban from you and mentioned your name to me with a very high recommendation. He was correct and certainly steered me in the right direction. As you are well aware there is no form of advertising that can compete with word of mouth. You can be assured that I will not hesitate to recommend your company and you personally to anyone looking for good transportation at a reasonable price and outstanding service.

Please do not hesitate to use my name and that beautiful picture you took of me, you and June standing beside our Tahoe!

Sincerely,

Ben Willingham
President, Willingham Technologies
Quality Management Consultants